A new digital banking experience is coming July 20, 2026.
Our new and improved system will combine Personal and Business Online Banking into one easy-to-access platform and will feature all of the essential tools you use today with friendlier navigation, increased security, a new mobile banking app, an enhanced payment and invoicing solution for businesses, and more! It’s a powerful suite of digital services built for the way you want to bank.
In preparation for the upgrade, please review the important information below.
System Downtime
Thursday, July 16, 2026 at 5:00 PM CT – Bill Pay and Business Bill Pay will be disabled & final bill payments made via current system.
Friday, July 17, 2026 at 5:00 PM CT – Mobile Deposit via our Personal Mobile Banking App will be disabled.
Friday, July 17, 2026 at 5:00 PM CT – Personal Online and Mobile Banking will go into Inquiry Only mode. No transactions will be permitted while in Inquiry Mode.
Monday, July 20, 2026 at 9:00 AM CT – New system will go live.
Important - Action Required
To ensure a smooth first-time login, it is important that we have your current phone number and email address on file. Please log in to your Online or Business Online Banking account to review and update this information as soon as possible.
In addition, you will be required to log in with your username and password for the first time on the new system. This applies to Online, Business Online and Mobile Banking. Please be sure you know both prior to July 17, 2026.
- If you are unsure of your username, please contact us for assistance.
- If you are unsure of your password, you can easily reset it by selecting “Forgot Password” from the Online, Business Online or Mobile Banking login screen and following the on-screen prompts.
Mobile Banking Users - If you currently use biometrics to log in, you will need to reestablish this feature within the new app. Your username and password are required for first-time login.
Personal Online Banking Updates
Account Information
Most of your account details will be available and ready to use within the new system including transaction history, Bill Pay payee information, scheduled payments and internal transfers, alerts, as well as eStatement and internal transfer settings.
Non-Transferable Services
The following settings will not transfer to the new system:
- Card Controls via “Cards” in Mobile Banking
- External Transfers
- Personal Finance Manager
Please make note of or save your current settings and any related history for these services before July 17, 2026. You will need to set these services up or register for them again once the new system is live.
Bill Pay Users
Scheduled payments will transfer to the new system. Your payment history will not. Please be sure to save a copy of this prior to July 17, 2026.
Payee addresses in Bill Pay need to be complete and accurate for payee information to transfer to the new system. Please review and make corrections by July 17, 2026.
We also recommend making note of your current payees and account numbers to ensure you can confirm all information transferred correctly once the new system is live.
First-Time Login
No changes to your personal login credentials are expected. You will log in for the first time using your current Username and Password whether online or via our mobile app.
Enhanced Security - Upon logging in for the first time, you will be prompted to receive a text or phone call with a one-time passcode to verify your identity. Simply enter this passcode into the system and submit to securely log in.
Business Online Banking Updates
Account Information
Most of your account details will be available and ready to use within the new system, including transaction history, Bill Pay payee information, scheduled payments, recurring and scheduled internal transfers, ACH Templates, as well as your settings for eStatements, Merchant Deposits, Positive Pay, and Wire Transfers.
Non-transferable Services
The following items will not transfer to the new system.
- Internal Transfer Templates
- ACH History
Please save any existing templates and history before July 17, 2026. Internal Transfer templates will need to be reestablished again once the new system is live.
ACH Users
We recommend creating templates for each unique ACH file, if you have not already done so, prior to July 17, 2026 as the “Copy” feature is not supported within the new system.
First-Time Login
No changes to your login credentials are expected. Please log in on the new system with your existing Username and Password. After entering your credentials, you will need to complete the Token Enablement process.
INTRODUCING: An Enhanced Payment and Invoicing Solution
We are excited to introduce a more convenient, all-in-one solution to manage your business payments. You can add vendors, pay bills, and set approval limits to gain better control over your cash flow. Need to send invoices? Upgrade your subscription and manage your business billing all from one place. Contact our Business Banking team or visit our product page to learn more.
This new service will be replacing our current Business Bill Pay system and will go live on July 20, 2026. No action is required on your part. All of your account information will transfer to the new payment solution including payees, payment history, scheduled and recurring payments, as well as eBills.
NEW Combined Mobile Banking App
As part of the upgrade, we will also be launching a new Mobile Banking app that allows both personal and business account holders to access their accounts from one easy-to-use app.
The new app will be available on July 20, 2026. Our current Business Mobile Banking app will no longer be available after the upgrade.
To download the new app, search for Hoyne in your device's app store. Once the new system is live, our current app will no longer be available and can be deleted.
Important Notes:
- If you currently use biometrics to log in, you will need to reestablish this feature within the new app. Your username and password are required for first-time login.
- If you have push alerts set up currently, please be sure to make note of these. Push alerts will not transfer to the new system.
Frequently Asked Questions
Why is Personal and Business Online Banking changing?
At Hoyne, we understand life is busy and convenience is of utmost importance. With this in mind, our new Digital Banking platform will offer seamless banking solutions built for the way you want to bank, whether you are at home or on the go – no matter the account.
The new system will combine Personal & Business Online Banking into one easy-to-access platform that will feature all of the essential tools you use today with friendlier navigation, enhanced security, a new mobile banking app, and more.
What new features will I get?
- Real-time alerts and notifications
- Improved money movement tools
- Mobile enhancements (statements, address updates, etc.)
- Simplified dashboard experience
When will the upgrade take place?
The upgrade will take place July 20, 2026.
Will this upgrade affect the Mobile Banking app?
Yes, we will be launching a NEW Mobile Banking app as part of the upgrade that allows both personal and business account holders to access their accounts from one easy-to-use app. This will be available for download in July2026.
How do I access the new Mobile Banking app?
To download the new app, you can search for Hoyne on your device's app store. Once the new system is live, our current apps will no longer be available and can be deleted.
What if I use biometrics to log in via the Mobile Banking app?
If you utilize biometrics to access your accounts via our Mobile Banking app, you will need to be sure you know your User ID and Password prior to our go-live date. You will be required to enter these within the new app the first time you log in.
After you have logged in, you can reestablish your biometrics for future logins.
What if I don’t know my Username or Password?
If you are unsure of your Username, please contact us for assistance.
If you are unsure of your Password, you can easily reset it by selecting “Forgot Password” from the respective login screen and following the on-screen prompts.
Why do I need to review a new Terms and Conditions for online banking?
With the rollout of the new platform, we are presenting users with new Terms and Conditions.
Will my access to Zelle change?
No. Zelle® terms will be presented to all users upon first access on and after the Live Date as well as to new enrollees.
Will my connection to QuickBooks and Quicken Change?
This upgrade will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition.
1st Action Date: July 17th, 2026
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.
2nd Action Date” July 22th, 2026
This is the action date for the remaining steps in the conversion instructions. You will complete the deactivate / reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
Will there be training or guides?
Yes. Customers will have access to:
- Video tutorials
- Quick start guides
- FAQs and support resources
PERSONAL ONLINE BANKING Q&AS
Will my personal online banking login change?
No. Once the new system is live, you will be able to log in using your existing Username and Password. Upon your first login, you will have the option to select a text or phone call with a one-time passcode to verify your identity. You will simply enter this passcode into the system and submit to securely log in.
Do I need to take any immediate action prior to the upgrade?
Yes! It is very important that we have your current phone number and email address on file. Please review and update this information within your Personal Online Banking Profile as soon as possible to ensure a smooth first-time login.
Are any of my personal account details not being transferred to the new system?
Your card controls, external transfers and personal finance manager information will NOT transfer to the new system. You will need to make note of or save this information for your records prior to July 20, 2026.
What action items should I consider post-upgrade?
You will need to set up your new external transfers, cards controls in the New Mobile Banking app, and re-register for our Personal Finance Manager. These settings from the current system will not transfer.
Please note, while your recurring internal transfers will be available within the new system, if you would like to make edits to these, you will need to set up the transfer again and delete the old one once the new system is live.
In addition, please be sure to review your account details carefully to ensure everything transferred correctly. Pay close attention to your Bill Pay payee information, scheduled payments, and internal transfers prior to scheduling any new transfers or payments.
BUSINESS ONLINE BANKING Q&AS
Will the business online banking login change?
No, once the new system is live, you will be able to log in with your existing Username and Password. After entering your credentials, you will need to complete the Token Enablement process.
For clients who have the Positive Pay feature, you will be required to refrain from using upper case letters in any new user IDs established.
Why do I have limited access to my account statements?
There is limited access to estatements until July 25, 2026. At that time, full eStatement access will be available.
Are any of my business account details not being transferred to the new system?
Your internal transfer templates and ACH history will not transfer to the new system. Please save any existing templates and history before July 20, 2026. Internal transfer templates will need to be reestablished again once the new system is live.
Do I need to be aware of any action items regarding my ACH Templates?
Yes, we recommend creating templates for each unique ACH file you have set up if you have not done so prior to July 20, 2026 as the “Copy” feature is not supported within the new system.
What action items should I consider post-upgrade?
You will need to re-establish your Internal Transfer Templates. These will not transfer over from the current system.
Please be sure to review your account details carefully to ensure everything transferred correctly. Pay close attention to your Bill Pay payee information, scheduled payments and internal transfers, and any migrated ACH templates and participants prior to scheduling any new batches, transfers, or payments.
Is Business Bill Pay changing?
Yes! We are excited to introduce a new, all-in-one Enhanced Payment and Invoicing Solution designed to help businesses manage payments and billing more efficiently.
How is this new payment and invoicing solution different from the current system?
The new system offers expanded features such as electronic invoicing, receivables management, and payment processing—all in one convenient place. It even offers a two-way sync with QuickBooks to streamline your cash flow.
Do I need to take any action to switch to the new payment and invoicing system?
No action is required. Your existing account details, including payees, payment history, scheduled and recurring payments, and eBills will automatically transfer to the new solution.
Who can I contact for more information?
You can reach out to our Business Banking team at 708-434-4305 with any questions or visit hoyne.com/business to learn more.
